All Locations
Hemel Hempstead, Hybrid/Remote
Vacancy ID:
4838
Position
Customer Service
Advertising Salary
£26,000 per annum
Careers Site Advertising End Date
20 Nov 2026
Vacancy Type
Permanent

About The Role

We’re looking for a Member Support Advisor to join our Member Support Hub, a team that’s all about making life easier for NHS professionals. Every day, they support our bank members with care, efficiency, and a genuine commitment to getting things right first time.

The Member Support Advisor role is the central contact point for all NHS Professionals customers. Member Support Advisors therefore need to ensure they are happy working in a fast paced, multichannel environment providing an outstanding, pro-active customer experience through a variety of contact channels measured against industry standard KPI’s.

Member Support Advisors will handle customer enquiries via the telephone, web chat, case management, and emails.

We believe our people matter, and we aim to empower them to deliver exceptional service to our customers.

Our customers include NHS Trusts, Integrated Care Boards, Social Enterprises, and other healthcare organisations across the UK. We support their workforce needs by placing healthcare workers in care settings to deliver the best possible care.

 


About The Candidate

To be successful in this post you will need to have:

  • Experience in a customer service environment, with great communication and people skills
  • Confidence juggling multiple tasks and staying calm under pressure
  • A flexible, enthusiastic approach and a genuine team spirit
  • GCSE Maths and English (or equivalent), plus confidence using databases and Microsoft Office
  • A commitment to our values and to supporting the NHS
  • Evidence of high volume customer queries in a service driven environment 

 

Important: Priority will be given to internal applicants who are currently at risk as part of the organisational rightsizing activity.

About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Values Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the  Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:
 
  • To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
  • To proactively embed the EDI agenda, in a meaningful way, in all that it does 
  • To create a psychologically safe environment in which everyone can thrive and be at their best 
  • To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.
 
We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
 
 
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